We are very sorry to all those affected by delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. We are working with Suez to improve the situation, and we’re providing updates with latest information.
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- Moving home
Garden waste
Moving home
Use this service if you're subscribed to our garden waste collection service and you’re:
- moving out of Swale
- moving home but you’re still going to live in Swale
Moving out of Swale
If you’re moving out of Swale, you will need to cancel your garden waste subscription. If you still have some remaining months on your subscription, we won’t be able to provide a refund.
Cancelling a subscription
To cancel a garden waste subscription, you will need to call our Customer Service team on 01795 417888. You will need your address, including your postcode.
Once you’ve told us you’re moving, we will cancel your garden waste subscription. We don't provide refunds for any remain subscription period.
Moving within Swale
If you’re moving home but you’re still going to live in Swale, you’ll need to tell us so we can continue to collect your garden waste.
If you've already got a brown bin, you should take it with you when you move.
Tell us you’re moving
To tell us you’re moving, you’ll need to contact our Customer Service team online. You’ll need your new address, including postcode.
Once you’ve told us you’re moving, we’ll update our records and continue to collect your garden waste from your new address.
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