We are very sorry to all those affected by delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. We are working with Suez to improve the situation, and we’re providing updates with latest information.

Privacy

Chapters in this topic

Cookies and how you use this website

To make this website easier to use, we sometimes place small text files on your device (for example your iPad or laptop) called cookies. Most big websites do this too.

They improve things by:

remembering the things you’ve chosen while on our website, so you don’t have to keep re-entering them whenever you visit a new page
remembering data you’ve given (for example, your address) so you don’t need to keep entering it
measuring how you use the website so we can make sure it meets your needs

By using our website, you agree that we can place these types of cookies on your device.

We don’t use cookies on this website that collect information about what other websites you visit (often referred to as privacy intrusive cookies).

Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. You can manage and/or delete these files as you wish.

To learn more about cookies and how to manage them, visit AboutCookies.org or watch a video about cookies.

Should you choose to follow links to a third party website you should be aware that they may collect information and deposit cookies. For more information you should read the individual third parties privacy notice and cookie policy.

How you use this website

We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting peoples’ needs and to understand how we can make the website work better.

Information we collect

When you visit our website, we collect information like:

which pages you’ve looked out
how long you’ve spent looking at each page
your general location
which group of general interests you belong to

We can’t identify you when we collect this information and it’s only used to help us understand our website users.

Table listing the cookies we use on our website
Name of cookie	Typically contains	When it expires
_utma	Randomly generated number	2 years
_utmb	Randomly generated number	30 minutes
_utmc	Randomly generated number	when you close your browser
_utmx	Randomly generated number	2 years
_utmxx	Randomly generated number	2 years
_utmz	Randomly generated number and data on how the site was reached (e.g. direct or via a link, organic search or paid search)	2 years
DIOTabs	Remembers which Do it online tab you're on when viewing the homepage	when you close your browser
PHPSESSID	Allow the correct information to be sent to the correct person	when you close your browser

We also collect data on the number of times a word is searched for and the number of failed searches. We use this information to improve access to the site and identify gaps in the content and see if it is something we should add to the site.

Unless the law allows us to, we do not:

share any of the data we collect about you with others
use this data to identify individuals

Other people’s cookies

We use videos from YouTube and feeds from other websites such as Facebook and Twitter. These websites place cookies on your device when watching or viewing these pages.

Below are links to their cookie policies:

Turning off cookies

You can stop cookies being downloaded on to your computer or other device by selecting the appropriate settings on your browser. If you do this you may not be able to use the full functionality of this website.

There is more information about how to delete or stop using cookies on AboutCookies.org. You can also opt out of being tracked by Google Analytics.

Further guidance on the use of personal information can be found at ico.org.uk.