Skip to content
Do It Online   |  Planning   |  Council tax   |  Bins and recycling   |  Parking and roads   |  Housing

We are currently updating our payment system. You may notice some changes in the forms that you use to pay for things like licences and your council tax. If you have any questions, please contact our customer services team.

Contact the Benefits Team

Universal Credit

Do it online

What is Universal Credit

Universal Credit is a single monthly payment for working age people in or out of work, which merges together some of the benefits and tax credits that you might normally expect to apply for or already receive as separate payments.

It replaces:

If you are of working age and already receive Housing Benefit you will continue to receive this unless your claim ends or you have a significant change. Universal Credit does not include help with your Council Tax.

 

How Universal Credit is paid

Payments are usually made directly to you. You must pay your landlord.

Having difficulty paying your landlord

If you feel that you would find it difficult to manage paying your rent out of your monthly Universal Credit payment or you are in rent arrears and think you need extra support you can ask Universal Credit for a managed payment. These payments allow for the housing element of your Universal Credit award to be paid directly to your landlord.

The following people can request a managed payment:

You can request payments during your work search interview with your work coach or by phoning 0800 328 5644

Landlords should request payments by completing one of these forms.

If your Universal Credit housing element does not cover all of your rent charge you may also be entitled to some extra financial help though our Discretionary Housing Payment Scheme.

Universal Credit Information for Landlords

Universal Credit is a single monthly payment for working age people which merges together some of the benefits and tax credits that your tenants would normally apply for or already receive as separate payments.

Working age tenants already in receipt of Housing Benefit will continue to receive this unless their claim ends or they have a significant change. More information about what Universal Credit means for you as a landlord can be found here.

If you feel your tenant may struggle to pay their rent out of their monthly Universal Credit payment or are already in arrears you can request a managed payment by completing one of these forms. Your tenant may also apply for a Discretionary Housing Payment (DHP).

Please note you will need to get your tenant's agreement to do this. 

Apply for Universal Credit

Start a claim online

Feedback form:
Was this information helpful?
Thanks for letting us know your views!
This feedback will be used to improve our online service. We cannot respond to specific requests.
Yes
It's good but
No  
How can we make this section better?
A to Z of Services :
A  B  C  D  E  F  G  H  I  J  K  L  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z