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Taxi licensing and fares

Taxi (Hackney Carriages) and private hire licensing

We are the Licensing Authority for all Hackney Carriage (taxi) and private hire operations within Swale Borough Council.

Hackney Carriage (taxi) vehicles, can stand on a taxi rank or be hailed from the street.

Private hire vehicles, must be booked prior to the journey. 

Wheelchair accessible vehicles

We maintain a designated list of wheelchair accessible taxis and private hire vehicles that we licence. The list contains both the vehicle and driver contact details, and is provided for the purposes of Section 165 of the Equality Act 2010.

Click here to download the wheelchair accessible vehicles list (PDF 209kb)

How to apply for a licence

You must:

Fees and charges

Type Fee
Dual Badge for 1 year for medical or over 70 years of age £50.00
Dual Badge for 3 years £150.00
Knowledge Test – Initial £25.00
Knowledge Test – Re-sit £25.00
Disclosure Barring Service (DBS) search fee £44.00 every three years or £13.00 per year if signed up to the DBS online
Dual Driver Badge replacement £10.00
Vehicle Licence for 1 year £290.00
6 monthly check for when vehicle is between 5 and 10 years old. £60.00
Plate deposit which is refundable when plate no longer required £50.00 non refundable Plate number only issued once.
Licence and plate for temporary hire vehicle £40.00
Replacement plate £15.00
Change of ownership of the licensed vehicle £35.00
Change from Private Hire to Hackney Carriage £80.00
Change from Hackney Carriage to Private Hire £80.00
Private Hire Operator Licence valid for 5 years £430.00
Change of Address £10.00
Replacement Paper Licence certificate £10.00

You can pay in the following ways:

Please ensure you quote badge or plate number.

Cheques should be made payable to Swale Borough Council, but they must have the following information written on the reverse:

What happens next

You will need to book an appointment and do the following:

Please note that we are unable to see you without an appointment and should you miss you allocated time you will need to make a further appointment. This enables us to keep to schedule so that all customers are seen in a timely manner.

The documents you will need to be aware of and answer questions on include:

Once the knowledge test is passed, you will be required to have a medical examination.

Vehicle inspection

Information and complaints

If you have reason to complain about a taxi/and or driver you can contact us

Any complaints will be fully investigated by a licensing officer. Where possible, the complainants name and address will not be disclosed to the taxi driver, however on occasions this may not be possible.


Taxi and private hire plates

information and application on how to apply for taxi and private hire plates.

Draft Hackney Carriage and Private Hire Licensing Policy

This is a first draft being made available to drivers and operators for their comment at the Taxi General Meeting on 31 October 2017 and prior to a formal consultation process.
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