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Following recent severe weather conditions, your normal bin collections were temporarily revised to catch up on missed green bins. All collections have now gone back to their usual schedule. Please make sure you know when your collections are taking place this week: read our waste collections changes page.

Report a missed collection

Do it online

Before you report a missed collection, please check our list of possible reasons why your rubbish may not be collected. If you report a missed collection, we aim to collect within two working days.

How do I report a missed collection?

In order for us to investigate and arrange a return, it is important that your missed bin is reported to us within two days of your collection day. You can report a missed bin online, or by phoning the Customer Service Team on 01795 417888.

Why was my rubbish/recycling collection missed?

Your rubbish collection may have been missed for these reasons:

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