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Due to system maintenance, some of our services including find your nearest which provides information about your bin collection days, will be unavailable from 6pm on Friday, 16 February. Please accept our apologies for the inconvenience. If you need help or advice, please contact our customer service team on 01795 417850. Alternatively, you can email csc@swale.gov.uk.

Report a missed collection

Do it online

Before you report a missed collection, please check our list of possible reasons why your rubbish may not be collected. If you report a missed collection, we aim to collect within two working days.

How do I report a missed collection?

In order for us to investigate and arrange a return, it is important that your missed bin is reported to us within two days of your collection day. You can report a missed bin online, or by phoning the Customer Service Team on 01795 417888.

Why was my rubbish/recycling collection missed?

Your rubbish collection may have been missed for these reasons:

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