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We are currently updating our payment system. You may notice some changes in the forms that you use to pay for things like licences and your council tax. If you have any questions, please contact our customer services team.

Contact the Policy Team

Our Policies

Find out about the policies and standards which guide how we work as a Council.

Complaints Policy

This policy sets out how we define complaints as a council, and how we will respond to them.

Unreasonably Persistent or Vexatious Contact Policy

This policy sets out how we deal and approach unacceptable behaviour to protect wellbeing of council staff.

Stray Dog Policy

Our Stray Dog Policy details the scope of the council's responsibilities in respect of the successful control of stray dogs.

Safeguarding Policy

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk within Swale.

Discretionary Rate Relief

Read our Business Rates Discretionary and Hardship Relief Policy.

Discretionary Housing Payments

This Policy sets out how Swale Borough Council will operate its Discretionary Housing Payment (DHP) scheme.

Environment Response Team Enforcement Policy

This policy aims to assist officers in the decision making process when taking enforcement action against offenders.

Social Media Policy and Guidelines

View our Social Media Policy Customer use Statement and Social Media Policy and Guidelines for Officers and Members.

Statement of Intent

This Statement of Intent has been developed to provide clear guidance for the level of support parish and town councils can expect from us.

Draft Debt Recovery

Read our Draft Debt Recovery Policy.

Community Asset Transfer Policy

The purpose of this policy is to provide a clear framework on Community Asset Transfer (CAT).

Local First Policy

Local First Policy, which aims to ensure that economic, environmental and social benefits are secured locally for Swale when it commissions and procures services.

Enforcement Policy

The policy is an umbrella policy and applies to all service areas, though additional requirements apply to specific enforcement activities according to the service.

Swale Licensing Policy

View our licensing policy for 2010 which sets out our responsibilities under the Licensing Act 2003.

Local Housing Allowance Safeguard Policy

The purpose of the Safeguard Policy is to set out the Council's framework for determining the circumstances where payments of LHA will be made to the landlord, instead of the tenant.

Protected Disclosure Policy (Whistleblowing)

The Public Interest Disclosure Act 1998 places a legal responsibility to ensure matters of serious public concern can be addressed.

Gambling Policy

Under the provisions of Gambling Act 2005, we as the Licensing Authority are responsible for the enforcement of Premises Licences and Permits under the Act.

Health and Safety Policy

We are committed to maintain safe and healthy working conditions which conform to all the appropriate safe systems of work.

Street Trading Policy

Our Street Trading policy gives opportunities to develop new trading opportunities.

Bribery Act Policy

This policy is introduced to ensure compliance with the Bribery Act 2010.

Voluntary and Community Sector

Covering the relationship between us and a Voluntary and Community Sector (VCS) organisation where we provide premises to a VCS organisation.

Corporate Governance Local Code

We operate through a governance framework which brings together an underlying set of legislative requirements, governance principles and management processes. our Local Code provides a framework for the proper conduct of our public business.

Data Quality Standard

Reliable information is a fundamental requirement for the Council to conduct its business efficiently and effectively.
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