Skip to content
Do It Online   |  My Services   |  Planning   |  Council tax   |  Bins and recycling   |  Parking and roads   |  Housing

Following recent severe weather conditions, your normal bin collections were temporarily revised to catch up on missed green bins. All collections have now gone back to their usual schedule. Please make sure you know when your collections are taking place this week: read our waste collections changes page.

Open FIRST - Swale's Charter for Engagement

Related pages

We are embracing the localism agenda. Its priority is to improve the way it engages and empowers the voluntary and community sector (VCS), Town and Parish Councils and local businesses. We strive to be open first - a listening council and one committed to improving the way we engage with customers and partners.

To ensure we act on our commitment to improve the way we listen and engage, we have developed OPEN FIRST our charter for engagement:

OPEN - To trying new ideas and approaches in the way we do business, challenging what we do, why and how. Providing a source of leadership and promoting best practice. To act as a conduit, sign poster and enabler who provides information, support and guidance. Communicating, involving, engaging and empowering effectively. Building positive and collaborative relationships. Responding to each other, residents, customers and our partners in a timely and appropriate manner.

This charter is for all staff within Swale Borough Council and Councillors elected to the Council to embrace and use as a guiding philosophy when engaging with the Voluntary and Community Sector (VCS), Town and Parish Councils and local businesses. It reinforces the principles of the Kent Partners Compact 2012.

Consultation Policy Statement

Policy statement regarding consultation with the wider public, voluntary and community sector (VCS), town and parish councils and businesses.
Feedback form:
Was this information helpful?
Thanks for letting us know your views!
This feedback will be used to improve our online service. We cannot respond to specific requests.
It's good but
How can we make this section better?
A to Z of Services :
A  B  C  D  E  F  G  H  I  J  K  L  M  N  O  P  Q  R  S  T  U  V  W  X  Y  Z