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We are currently updating our payment system. You may notice some changes in the forms that you use to pay for things like licences and your council tax. If you have any questions, please contact our customer services team.

Contact the Licensing Team

Pet shop licence

Pet Shop Licence

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Licence summary To run a business selling pet animals you need a licence from the local authority. This includes all commercial selling of pet animals, including pet shops and businesses selling animals over the internet.
Eligibility Criteria

Applicants for a pet shop licence must not be disqualified from keeping a pet shop.

A fee, determined by the Local Authority, will be payable on application.

Regulation Summary A summary of the eligibility criteria for this licence
Application Evaluation Process

Local authorities must have regard to the following when considering an application for a pet shop licence:

  • that animals will be kept in suitable accommodation, for example in regards to temperature, size, lighting, ventilation and cleanliness
  • adequate food and drink will be provided to the animals and they will be visited at suitable intervals
  • that any mammalian animals will not be sold too young
  • that steps are taken to prevent disease spreading among the animals
  • that adequate fire and emergency provisions are in place

Conditions can be attached to a licence to ensure that the above are complied with.

Will Tacit Consent Apply?

No. It is in the public interest that the authority must process your application before it can be granted. If you have not heard from the local authority within a reasonable period, please contact it.

Environmental Services: Vickie Hewson 01795 417297, Email vickiehewson@swale.gov.uk.

Apply online

Apply to run a pet shop (you will need to select the 'Apply for Licences' option).

Tell us about a change to your existing pet shop (you will need to select the 'Apply for Licences' option).

Apply to renew a licence to keep a pet shop

Failed Application Redress

Please contact your Local Authority in the first instance:

Environmental Services: Vickie Hewson 01795 417297, Email vickiehewson@swale.gov.uk.

Any person who is refused a licence can appeal to the Magistrates court or, in Scotland, the Sheriff covering the area the premises is located. A court or Sheriff may give directions on the issue of a licence.

Licence Holder Redress

Please contact your Local Authority in the first instance:

Environmental Services: Vickie Hewson 01795 417297, Email vickiehewson@swale.gov.uk.

Any licence holder who objects to a condition attached to a licence may appeal to the local Magistrates court or, in Scotland, the Sheriff covering the area the premises is located. A court or Sheriff may give directions on the issue of a condition.

Consumer Complaint We would always advise that in the event of a complaint the first contact is made with the trader by you - preferably in the form a letter (with proof of delivery). If that has not worked, if you are located in the UK, Consumer Direct will give you advice. From outside the UK contact the UK European Consumer Centre.
Other Redress E.g. about noise, pollution, etc. Also should one licence holder complain about another.
Trade Associations Pet Care Trust (PCT)
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