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We are currently updating our payment system. You may notice some changes in the forms that you use to pay for things like licences and your council tax. If you have any questions, please contact our customer services team.

Contact the Environmental Response Team

Customer Service Standards for Environment Response Team

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Our Customer Service Standards set out in detail the level of service you can expect from the Environment Response Team at Swale Borough Council.

These standards may include Council wide standards that apply to the whole organisation and more specific standards for then Environment Response Team.

The Environment Response Team will ensure:

When you contact the Environment Response Team you can expect us to:

Where possible, we will publish our performance levels for overall customer satisfaction so that everyone can see how we are doing.

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