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Customer satisfaction survey


In 2013 Planning Services commissioned an independent consultant to carry out a customer satisfaction survey. The consultant’s report is published in a number of documents as follows:

2013 Survey Report -  Summary

2013 Survey Report 1 - Planning Committee related feedback

2013 Survey Report 2 - Website and online related feedback

2013 Survey Report 3 - Training needs

2013 Survey Report 4 - Comments

2013 Survey Report 5 - Customer staff comparison

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