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Customer Service Standards for Housing Services

Customer Service Standards

Our customer service standards set out in detail the level of service you can expect from the Housing Services Department at Swale Borough Council.

These standards may include Council wide standards that apply to the whole organisation and more specific standards for individual services. This page outlines the Housing Services Departments service standards.

The Housing Services Department will ensure:

When you contact the Housing Options Service you can expect us to:

When you contact the Housing Services Department you can expect us to:

When you fully complete a Housing Register Application Form you can expect us to:

When you contact the Staying Put and Home Improvement Team you can expect us to:

When you contact the Private Sector Housing Team you can expect us to:

To find out more, contact us.

Hours of opening:
8.45am - 5.00pm Monday, Tuesday, Wednesday and Thursday,
8.45am - 4.30pm Friday.

Location: Swale Borough Council, Swale House, East Street, Sittingbourne, Kent, ME10 3HT

Have Your Say

At Swale Borough Council, we are committed to providing high quality services and continuing to improve our services to meet your needs. Please tell us what you think about our services.

You can:

Well listen to you and do our very best to act on what you say.

You can Have Your Say by:

See our How to comment, complain and feedback webpage.

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