We are very sorry to all those affected by delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. We are working with Suez to improve the situation, and we’re providing updates with latest information.
Contact a Swale Borough Council service
Available services
Housing
Housing Options
You can contact our housing team online.
The Housing Options team can help you if you're homeless, being threatened with homelessness or you need any advice about your housing situation.
If you're currently at risk of homelessness or are already homeless, you can complete an online enquiry form on the Kent Homechoice website.
If you're homeless tonight and need urgent help, you can call 01795 417485 between 10am and 12pm, and 2pm and 4pm, Monday to Thursday and 10am to 12 noon on Friday.
If you need urgent help outside of office hours you can call our out of hours number after 5pm Monday to Thursday, or after 1:30pm on Friday.
If you are a professional wanting to refer someone that is homeless or threatened with homelessness, please complete a Duty to Refer form online.
Housing Register
You can apply to the Housing Register, manage your application details and send the team a message on the Kent Homechoice website. Alternatively, you can contact our housing team online about the housing register.
If you wish to contact the Housing Register team by phone, you can call 01795 417485 between 10am to 12pm, Monday, Wednesday and Friday only.
Private Sector Housing
The Private Sector Housing team can help you with things like applying for a housing grant, making a complaint about your landlord or licensing a house in multiple occupation.
You can email:
- housegrants@swale.gov.uk if you have an enquiry about a housing grant or loan, including disabled facilities grants
- emptyproperty@swale.gov.uk for enquiries about the No Use Empty scheme
- housing@swale.gov.uk for enquiries about disrepair to tenanted properties, private drainage and caravan sites
To help us assist you as quickly as possible, please include any reference numbers and names.
For housing register and homelessness enquiries, use their online contact form. The private sector housing team can't deal with requests for the housing register or homelessness.
Post
You can write to the Private Sector Housing Team at:
- Private Sector Housing Team
- Swale Borough Council
- Swale House
- East Street
- Sittingbourne
- ME10 3HT