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Our Severe Weather Emergency Protocol (SWEP) will be active during the low temperatures we're currently experiencing. For more information, including how to contact us if you're already homeless, you can read our news article.

Complaints Policy

Improving our services to customers

Our corporate values as a council are Fairness, Integrity, Respect, Service and Trust. As such we are focused on improving our services for customers.

We recognise that we will not always get it right, and that complaints are not only a way of customers telling us when they are dissatisfied, but also provide useful information that can help us to improve our services.

This policy sets out how we define complaints as a council, and how we will respond to them. It also includes detail on the monitoring and reporting of complaints and our complaints process.

Download the Complaints Policy

Complaints Policy (PDF - 112kb)

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