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Following recent severe weather conditions, your normal bin collections were temporarily revised to catch up on missed green bins. All collections have now gone back to their usual schedule. Please make sure you know when your collections are taking place this week: read our waste collections changes page.

Business rates (NNDR)

National Non-Domestic Rates (NNDR) is sometimes referred to as Business Rates, are an important part of the financing of Local Government. The present system was brought into effect from April 1990 and replaced the old General Rating system that applied to both domestic and non-domestic properties alike.

Ways to pay business rates

Online and phone

You can pay your Business Rates using our secure online service.

You can set up a direct debit online.

To complete this form you will need your business rates number, bank or building society sort code and account number, as well as the address of the relevant property and an email address.

This form when completed will constitute an instruction to your bank or building society to pay by direct debit. The Council's Originator's Identification Number (OIN) for Council Tax is 941303 and for Business Rates is 996341.

We have four payment dates 1, 8, 15 and 21 of each month.

You can contact our Customer Services team for more information or pay over the phone by calling the 24 hour automated payment line 01795 417766.

Bank standing orders/BACS

You will need the following information:

Please quote your business rate account reference number. This will start with 32.

Payments can take 5 working days to reach Swale Borough Council so please ensure your payment is made in time to reach your account.


Businesses can now receive their business rates bills electronically with copies of their bills attached as a pdf document.

To sign up for the new e-billing service, email or phone 01795 417454.

For more information on business rates, or if your business is moving in or out of the borough, email the business rates team or phone 01795 417454.

Download the statutory additional information (PDF 164kb) document issued with your annual bill.

Business rates relief

Are there any ways I can get a reduction in my business rates bill?

Business rates FAQ

View the frequently asked questions about Business Rates (NNDR).

NNDR government announcements

On the 25 November 2015 the Chancellor of the Exchequer announced a package of business rate measures.

Taking control of goods regulations

Enforcement of Council Tax and Non-Domestic Rates.

Revaluation 2017

From the 1 April 2017, the Valuation Office Agency (VOA) is updating the rateable value of all business properties.

Pay business rates

Pay business rates online
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