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Contact the Benefits Team

Housing Benefit survey results

and Council Tax Support survey results 2014

We are committed to meeting the needs of our customers and as such we carried out a consultation exercise, the results of which are shown below.

Question 1

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
The staff were helpful and polite. 50.00% 42.11% 7.89% 0.00% 0.00%

Question 2

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
I was given clear answers on the phone, in person and/or in writing which answered my query in full. 52.63% 47.37% 0.00% 0.00% 0.00%

Question 3

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
If you telephoned or visited - I felt that the officer who dealt with me had sufficient knowledge and experience to deal with my query. 47.37% 50.00% 2.63% 0.00% 0.00%

Question 4

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
If you telephoned or visited - the officer, when asked, gave me his/her name 42.11% 31.58% 23.68% 2.63% 0.00%

Question 5

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
In general it was easy to contact the Housing Benefit section by telephone. 34.21% 47.37% 10.53% 7.89% 0.00%

Question 6

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
In general it was easy to contact staff in person. 39.47% 36.84% 18.42% 5.26% 0.00%

Question 7

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
I was satisfied with the telephone service overall. 42.11% 44.74% 10.52% 2.63% 0.00%

Question 8

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
I was satisfied with the length of time taken to deal with my query/claim. 52.63% 39.47% 2.63% 5.26% 0.00%

Question 9

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
I was satisfied overall with how my query/claim was dealt with. 50.00% 44.74% 2.63% 2.63% 0.00%

Question 2

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
The benefit application form was easy to complete. 23.68% 44.74% 23.68% 7.89% 0.00%

Question 2

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
The notification letters are easy to understand. 34.21% 42.11% 5.26% 13.16% 5.26%

Question 2

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
I felt that you have met the standards you set yourselves. 42.11% 52.63% 5.26% 0.00% 0.00%
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