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Housing Benefit survey results

and Council Tax Support survey results 2014

We are committed to meeting the needs of our customers and as such we carried out a consultation exercise, the results of which are shown below.

Question 1

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
The staff were helpful and polite. 50.00% 42.11% 7.89% 0.00% 0.00%

Question 2

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
I was given clear answers on the phone, in person and/or in writing which answered my query in full. 52.63% 47.37% 0.00% 0.00% 0.00%

Question 3

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
If you telephoned or visited - I felt that the officer who dealt with me had sufficient knowledge and experience to deal with my query. 47.37% 50.00% 2.63% 0.00% 0.00%

Question 4

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
If you telephoned or visited - the officer, when asked, gave me his/her name 42.11% 31.58% 23.68% 2.63% 0.00%

Question 5

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
In general it was easy to contact the Housing Benefit section by telephone. 34.21% 47.37% 10.53% 7.89% 0.00%

Question 6

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
In general it was easy to contact staff in person. 39.47% 36.84% 18.42% 5.26% 0.00%

Question 7

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
I was satisfied with the telephone service overall. 42.11% 44.74% 10.52% 2.63% 0.00%

Question 8

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
I was satisfied with the length of time taken to deal with my query/claim. 52.63% 39.47% 2.63% 5.26% 0.00%

Question 9

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
I was satisfied overall with how my query/claim was dealt with. 50.00% 44.74% 2.63% 2.63% 0.00%

Question 2

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
The benefit application form was easy to complete. 23.68% 44.74% 23.68% 7.89% 0.00%

Question 2

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
The notification letters are easy to understand. 34.21% 42.11% 5.26% 13.16% 5.26%

Question 2

QuestionStrongly agree
AgreeDon't know or not applicable
DisagreeStrongly disagree
I felt that you have met the standards you set yourselves. 42.11% 52.63% 5.26% 0.00% 0.00%
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