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Contact the Benefits Team

Where you can go for advice?

If you want any more advice or information about Housing Benefit and Council Tax Support you can see us at any one of our three offices.

Opening Hours:


41 Stone Street, Faversham, Kent, ME13 8PH

Monday to Thursday - 8.45am to 5.00pm

Friday - 8.45am to 4.30pm


Swale House, East Street, Sittingbourne, Kent ME10 3HT

Monday to Thursday - 8.45am to 5.00pm

Friday - 8.45am to 4.30pm


Sheerness Gateway, High Street, Sheerness, Kent ME12 1NL

Monday, Tuesday, Thursday - 9.00am to 5.00pm

Wednesday - 9.00am to 6.00pm

Saturday - 9.00am to 12.00pm (appointments only from 10 January 2015).

The last customers to be put in the queue for revenues and benefits will be 15 minutes before closing:

If you are handing in paperwork then this can be given to the Meet & Greet staff at reception.

Book an appointment

You can make an appointment to see a member of staff at any of our offices shown above by either: 

If you book you will not have to wait until a member of staff is available. You will be seen at the time you have been given and we will have your case notes ready.

If you cannot get to your appointment please let us know, either contacting our Benefits Team or use the online book / cancel an appointment form, so that your appointment can be given to someone else.

Getting advice

You can get free, independent advice from:

Housing Options (for Housing Advice) Swale House, East Street, Sittingbourne, Kent, ME10 3HT
Tel: (01795) 417666

Benefits calculators

Customers can get advice on which benefits they might be entitled to and an estimate of the amount they might receive using an online calculator.

Citizens Advice Bureau:

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