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Gateway Enquiries   08458 247202   csc@swale.gov.uk  
Last updated 9 days ago   Regenerating Swale

Sheerness Gateway

What Can the Gateway Do For You?

The Gateway in Sheerness is now open!

The Sheerness Gateway provides you with access to a wide range of public, voluntary and community services under one roof, in the heart of Sheerness. You can get advice on housing, benefits, pay council bills (not in cash), access library services, and join up to educational courses and much more - there is even free internet access.

The Gateway Front

Service Provisions at Gateway

Swale Borough CouncilKent County CouncilOther Services
  • Environmental Services
  • Housing services
  • Parking
  • Refuse
  • Electoral register
  • Council Tax
  • Benefits
  • General enquiries/information
  • General enquiries
  • Bus passes applications
  • Full library facilities
  • Blue badges
  • Community wardens
  • Skills Plus (Adult Education)*
  • Registration (births and deaths)
  • Kent families and Social Care (FSC) - Older People and Physical Disability (by appointment only)

We have teamed up with a range of other local community, public and voluntary organisations to provide services to customers at the Gateway.

  • Kent Association for the Blind (KAB)
  • Porchlight (support for vulnerable and homeless people).
  • Together for Mental Wellbeing (Sheppey)
  • Voiceability
  • KCA PTP Kent County Addiction Services
  • Diversity House

A full library service, including activities and events, will be available during the above opening times. For further information please speak to a member of staff, or visit Kent - Libraries

* Please note that the Skills Plus (Adult Education) service is available;

  • Monday and Wednesday 9.30am - 7.30pm
  • Tuesday and Thursday 9.30am - 4.30pm
  • Friday (Closed)

Gateway Facilities

There are a number of services you can also use at the Gateway;

  • Self Service Computers
  • Changing Place facilities
  • Meeting rooms
  • Routine advice
  • Specialist surgeries
  • Library clubs and activities

Opening Times

  • Monday - 9.00am to 6.00pm
  • Tuesday - 9.00am to 6.00pm
  • Wednesday - 9.00am to 6.00pm
  • Thursday - 9.00am to 6.00pm
  • Friday - 9.00am to 6.00pm
  • Saturday - 9.00am to 5.00pm
  • Sunday - Closed

Where is the Gateway Located?

The Gateway can be found using the map below or using the address:

38 - 42 High Street,
Sheerness,
Kent,
ME 12 1NL

Basic map of where the new Gateway will be located in.

Background

The Gateway is an exciting new development coming to Sheppey this year. It will give residents’ access to advice and guidance from a wide range of public and voluntary service providers all under one roof, and in the heart of Sheerness town centre.

Swale Borough Council has been working closely with Kent County Council (KCC) to develop the Gateway with support and involvement of a wide range of partners. The Gateway will be central to Sheerness town centre’s regeneration and will see Swale Borough Council Sheerness district office relocate from Trinity Road to 38-42 High Street, to the Ex-Woolworths building.

Over the past months, SBC/KCC has worked very hard to secure the Ex-Woolworth building, and the necessary permissions for the Gateway development. The lease was secured by the County Council on the 28th October 2010. Planning approval has already been granted for the change of use of the ex-Woolworths building, and for essential alterations to be made. The alterations will deliver a very high level of compliance with BS8355/9999 providing a building that is fully accessible to people of all ages and abilities. A planning application submitted for the proposed signage was approved in January 2011. You can view this application via this link UK Planning - The Gateway Application.

Throughout 2010 - service partners have been engaged in developing their requirements and the design brief. The internal layout is now agreed, and it is anticipated that the entire building capacity (1450 m2) will be fully utilised by this scheme.

More Information

Photo Gallery

Image of the ground floor - Meet and Great Desk
An image of the ground floor - Bookable meeting rooms.
An image of the first floor - Partners booths
Main stair well and lift to the 1st floor area.

Useful Contacts

Swale Borough Council Kent County Council Citizens Advice Bureau Job Centre Plus Pensions Service Usful Websites
Contact Customer Services

08458 247 247
KCC Website

0844 499 4124
CAB Website

0845 604 3719
Job Centre Website

State Pension - 0800 731 7898
Pension Credit - 0800 99 1234

Direct Gov Website
DWP Website
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Contact us

Swale Borough Council
Swale House
East Street
Sittingbourne
Kent. ME10 3HT
Contact: Customer Services
Phone: 01795 417850
Opening times
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