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Report a missed collection

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Before you report a missed collection, please check our list of possible reasons why your rubbish may not be collected. If you report a missed collection, we aim to collect within two working days.

How do I report a missed collection?

In order for us to investigate and arrange a return, it is important that your missed bin is reported to us within two days of your collection day. You can report a missed bin online, or by phoning the Customer Service Team on 01795 417888.

Why was my rubbish/recycling collection missed?

Your rubbish collection may have been missed for these reasons:

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