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Parking Enforcement

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Civil Parking Patrols

We have a duty to ensure the free flow of traffic and safety of the public highway.

Civil Enforcement Officers patrol all car parks, parking permit zones and other areas in the borough where parking restrictions apply on a daily basis and any vehicle observed parked in contravention of the relevant Traffic Regulation Order will be issued a Penalty Charge Notice (PCN) (parking ticket) of £50 or £70, depending on the offence.

The penalty charge is discounted by 50% if paid within 14 days.

You can now pay / appeal your Penalty Charge Notice online.

*Please note, restrictions on the highway and within a parking permit zone remain enforceable all year round, including Bank Holidays.

Statutory Appeals Procedure

Any mitigating circumstances relevant to the motorist at the time of receiving a PCN may be considered within 14 days. You can email an informal challenge directly or in writing to: Parking appeals, Swale Borough Council, Swale House, East Street, Sittingbourne, Kent ME10 3HT

We'll need the following information:

The case will be put on hold until a decision is made. Should an appeal be successful, the penalty charge will be waived and written confirmation sent accordingly.

However, if an informal challenge is refused, a further 14 days to pay at the 50% discounted rate will be granted. If dissatisfied with our decision, the registered keeper may submit a formal appeal on the Notice to Owner documents, served after 28 days. The discounted charge will no longer apply at this stage in the enforcement process.

If a formal appeal on the Notice to Owner is declined, a Notice of Rejection will be sent to the registered keeper with additional documents to appeal further at the Traffic Penalty Tribunal, whereby an Independent Adjudicator would review the case and make a final decision which is binding on behalf of the person appealing and the Council.

View the guidelines for the consideration of challenges against Penalty Charge Notices.

For further information on the parking contravention types and the Penalty Charge Notice enforcement process please visit the PATROL website.

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