We are embracing the localism agenda. Its priority is to improve the way it engages and empowers the voluntary and community sector (VCS), Town and Parish Councils and local businesses. We strive to be open first - a listening council and one committed to improving the way we engage with customers and partners.
To ensure we act on our commitment to improve the way we listen and engage, we have developed OPEN FIRST our charter for engagement:
OPEN - To trying new ideas and approaches in the way we do business, challenging what we do, why and how. Providing a source of leadership and promoting best practice. To act as a conduit, sign poster and enabler who provides information, support and guidance. Communicating, involving, engaging and empowering effectively. Building positive and collaborative relationships. Responding to each other, residents, customers and our partners in a timely and appropriate manner.
This charter is for all staff within Swale Borough Council and Councillors elected to the Council to embrace and use as a guiding philosophy when engaging with the Voluntary and Community Sector (VCS), Town and Parish Councils and local businesses. It reinforces the principles of the Kent Partners Compact 2012.