If you have a problem with a council service, you should first complain to us. The '4 step' Swale Borough Council complaints procedure is explained on our web page - 'How to Comment, Complain and Feedback'.
But if you are still not satisfied, the Local Government Ombudsman (LGO) may be able to help. Call the LGO advice team on 0300 061 0614 or 0845 602 1983 or go to their website Local Government Ombudsman .
Each year the Local Government Ombudsman produces a summary of the complaints dealt with for each Council. The summary for Swale Borough Council can be viewed by downloading the document - Swale Annual Ombudsman Review 2010 and Appendix 1 and the supporting Appendix 2.
The Local Government OmbudsmanPO Box 4771Coventry,CV4 0EH
The External Auditor for Swale Borough CouncilAudit Commission16 South ParkSevenoaksKent,TN13 1AN
The Swale ArbitratorSwale Borough Council Swale HouseEast StreetSittingbourneKent,ME10 3HT