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Local Government Ombudsman

If you have a problem with a council service, you should first complain to us. The '4 step' Swale Borough Council complaints procedure is explained on our web page - 'How to Comment, Complain and Feedback'.

But if you are still not satisfied, the Local Government Ombudsman (LGO) may be able to help. Call the LGO advice team on 0300 061 0614 or 0845 602 1983 or go to their website Local Government Ombudsman .

Summary of Complaints

Each year the Local Government Ombudsman produces a summary of the complaints dealt with for each Council. The summary for Swale Borough Council can be viewed by downloading the document - Swale Annual Ombudsman Review 2010 and Appendix 1 and the supporting Appendix 2.

Useful Contacts

The External Auditor for Swale Borough Council

Audit Commission
16 South Park
TN13 1AN

Phone 01732 591350

The Swale Arbitrator

Swale Borough Council
Swale House
East Street
ME10 3HT

Phone: 01795 417394

LGO Annual Review 2012/13

The Local Government Ombudsman Review from June 2010, Appendix 1 is also included at the end of this page.
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