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Local Government Ombudsman

If you have a problem with a council service, you should first complain to us. The '4 step' Swale Borough Council complaints procedure is explained on our web page - 'How to Comment, Complain and Feedback'.

But if you are still not satisfied, the Local Government Ombudsman (LGO) may be able to help. Call the LGO advice team on 0300 061 0614 or 0845 602 1983 or go to their website Local Government Ombudsman .

Summary of Complaints

Each year the Local Government Ombudsman produces a summary of the complaints dealt with for each Council. The summary for Swale Borough Council can be viewed by downloading the document - Swale Annual Ombudsman Review 2010 and Appendix 1 and the supporting Appendix 2.

Useful Contacts

The Local Government Ombudsman

PO Box 4771

Coventry,

CV4 0EH

Telephone: 0845 602 1983

Email: advice@lgo.org.uk

Text:0762 4804323

The External Auditor for Swale Borough Council

Audit Commission

16 South Park

Sevenoaks

Kent,

TN13 1AN

Telephone: 01732 591350

Fax 01732 591399

The Swale Arbitrator

Swale Borough Council

Swale House

East Street

Sittingbourne

Kent,

ME10 3HT

Telephone: 01795 417394

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