We are very sorry to all those affected by delays to waste, recycling and garden collections as the crews get used to new routes and vehicles. Please report any missed collections within two days so we can work with Suez to improve the service.
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Empty properties
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Report a property
If a property is causing a danger right now, including a fire, you should call 999.
If the property:
- has a pest problem, including rats or mice, contact our Customer Service team
- has a structural problem, like a collapsed roof, email our Planning Enforcement team at enforcementteam@swale.gov.uk
- is just empty, email our Empty Properties Officer at emptyproperty@swale.gov.uk
What happens next
Once you’ve report a problem to our Environmental Response or Planning Enforcement teams, we may:
- arrange a visit
- investigate your report
- contact the owner
- serve a notice on the property's owner
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