Are you homeless or about to be made homeless and need help?

Swale Borough Council appreciate the immense difficulties people face when dealing with both homelessness and the threat of it and would urge anyone to make contact with us as early into a problem as possible so we can seek to resolve any issue or offer alternative options to support you.

Please contact the Housing OptionsTeam for advice and assistance. For example, if you have been served notice by your landlord, you have mortgage arrears or you are being asked to leave by family or friends.

In certain circumstances we may be able to visit you at home to discuss your situation.

Our aim is to prevent homelessness whenever possible.

The team are based in the Sittingbourne council office and can be contacted between:

Monday to Thursday - 8.45 am - 5.00 pm

Friday - 8.45 am - 4.30 pm

Before contacting the team, please make sure that you have all relevant details to hand, as this will enable us to provide you with a higher level of service.

More Information

Our web pages

• Housing
• Housing Services Directory
• Housing Benefit
• Customer Service Standards for Housing Services
• Housing Strategy
• Homelessness Prevention
• Housing Options
• Landlord and Tenant Information
• Role of Housing Enforcement
• Staying Put
• Disabled Facilities Grants
• Energy Efficient Homes - Advice, Grants and Discounts
• Housing Grants and Loans
• Lifetime Homes Requirement
• Unauthorised Homes - Gypsies
• Report an Empty Property
• Have Your Say on Housing
• Housing Leaflets

Other Websites

• For information on House Swapping, Transfers and Relocation please see Homeswapper website.
• For information on Homelessness and Evictions please see Shelter website.
• For advice on Housing and Financial issues please see the Citizens Advice Bureau website.
• If you are struggling to pay your rent and bills you may be entitled to extra benefits, please see the Department for Work and Pensions website
• If you are struggling to pay your mortgage the governments Mortgage Help website  may provide you with some further advice and guidance.

Leaflets

Several booklets have been produced which provide information and advice about accommodation, as well as a comprehensive list of useful contacts for those seeking accommodation.

These leaflets are available below.

Paper copies of the leaflets are available at the council offices, Swale House, Sittingbourne. If you require alternative versions of leaflets (i.e. large print, audio, alternative language) we will do our best to provide a copy.

Please contact:

• Swale Borough Council, Swale House, East Street, Sittingbourne, Kent, ME10 3HT
• Or, Customer Service Centre 01795 417850
• Or Policy and Communications on 01795 417208
• Or email policy@swale.gov.uk