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Glossary

Item Description
ASB Anti Social Behaviour
ASBO Anti Social Behaviour Order
BCS British Crime Survey
BFI Benefit Fraud Inspectorate
BVPI Best Value Performance Indicator
CAA Comprehensive Area Assessment
CCTV Closed Circuit Television
CIPFA Central Institute of Public Finance Accountants
CLG Department for Communities and Local Government
CLS Community Legal Service
CPA Comprehensive Performance Assessment
CRB Criminal Records Bureau
CRM Customer Relationship Management
CSC Customer Services Centre
CSR Comprehensive Spending Review
CVS Council for Voluntary Service
DDA Disability Discrimination Act
DEFRA Department for Environment, Food and Rural Affairs
DfES Department for Education and Skills
DfT Department for Transport
DMS Document Management System
DoH Department of Health
DWP Department for Works and Pensions
EHRC Equality and Human Rights Commission
EIA Equality Impact Assessment
FOI Freedom of Information
FTE Full Time Equivalent
HB/CTB Housing Benefit/Council Tax Benefit
HIV Human Immunodeficiency Virus
HR Human Resources
ICT Information and Communications Technology
IIP Investors in People
KCC Kent County Council
KLOE Key Lines Of Enquiry
LA Local Authority
LAA Local Area Agreement
   
   
   
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