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Contact Customer Services

Contact Us

Customer Services

We are committed to providing the best customer service possible. View our Customer Charter page.

Contact us online

Please contact our Customer Services team who can deal with all enquiries across the council.

By phone

On 01795 417850.

In writing

Swale Borough Council,
Swale House,
East Street,
Kent ME10 3HT.

Contact your local Councillor

Find out how to contact your Local Councillor here.

Contact the Council Press Office

Please contact our Press Officer if you have a media query.

Report out of date information or broken links on this website

Please contact our Online Communications Officer to report a broken link or out of date information.

Easter 2014 closing dates

Our Council offices will be closed for the Easter Bank Holiday on Good Friday, 18 April and Easter Monday 21 April.

View other useful and emergency Out of Hours information.


View directions on how to get to us.


View directions on how to get to the Alexander Centre.

Isle of Sheppey

View directions to get to Sheppey Gateway.


Customer Charter

We are committed to providing the best customer service in line with our core values.

Out of Hours and Emergencies

Find our out of hours and emergencies contact details and information.

Make a Comment, Compliment or Complaint

Find out how to make a comment, compliment or complaint.

Freedom of Information Requests

Submit an FOI request and view questions already asked.

Ask the Leader a Question

Ask the leader a question about the general business of the Council.
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