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Our offices and opening times

Most of the information you will require can be found on this website and many services can be reported via our Do-it-online service. Alternatively visit our three offices for advice and information.

All Housing Benefit and Council Tax enquiries are by appointment only. Appointments can be booked and cancelled online.


Swale House East Street, Sittingbourne, Kent ME10 3HT

View directions on how to get to us.

Sheppey Gateway

High Street, Sheerness, Kent ME12 1NL

View directions on how to get to us.

For Library opening times please view our Sheppey Gateway page.


Benefit Office, 41 Stone Street, Faversham, Kent ME13 8PH

Customer Services, Alexander Centre, Preston Street, Faversham, Kent ME13 8NY

View directions on how to get to us.

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Out of hours and emergencies

Find out useful and emergency out of hours information.

Customer Charter

We are committed to providing the best customer service in line with our core values.

Freedom of Information Requests

Submit an FOI request and view questions already asked.

Ask the Leader a Question

Ask the leader a question about the general business of the Council.
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