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Comments / Complaints

Compliments and complaints

If you have a compliment or complaint about any of the Council services, you can contact the person or service you have been dealing with. To do this go to our contact us page to view a list of our services and the relevant contact forms. 

We may not get things right all the time. If you need to complain formally, we have a procedure in place that allows you to do this.

How does the complaints procedure work?

Stage 1

We will respond to your complaint within 10 working days. To log your complaint online use our feedback, compliments and complaints form.

If you are unhappy with the response of this stage 1 you can complain to the Chief Executive at Stage 2.

Stage 2

The Chief Executive will acknowledge your complaint within 3 working days. Your complaint will be investigated and a reply will be sent to you within 10 working days.

What should I do if I am still unhappy?

If you are not satisfied with the response at the final stage of the Council's complaints procedure you can take your complaint to the Local Government Ombudsman.

The Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained.                                                                                                                                         

For complaints regarding advice given by Health and Safety Executive or Local Authority inspectors about health and safety which you think is incorrect the Independent Regulatory Challenge Panel can also look into your issue.   

Feedback and suggestions

We value your feedback and would like to hear any suggestions you have about our services. To do this you need to use our feedback, compliments and complaints online form.

We aim to

Complain About a Councillor

Find out how to make a complaint about a Councillor.
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