Our service standards are important for our customers and our staff and help to define what a customer can expect.
If you have a comment, complaint or compliment about how we are meeting our Service Standards, there are many ways you can tell us your views and you can select the way that suits you best:
In all other cases, you should proceed to Stage 4 of our procedures and refer your complaint direct to the Local Government Ombudsman.
If you are complaining about the conduct of of a Borough, Parish or Town Councillor you can find the Code of Conduct leaflet titled ˜Complaining about a Councillors Behaviour with a form on our website at www.swale.gov.uk. You can also ask Customer Services to send you the leaflet by phoning 01795 417850.
These are the responsibility of Kent County Councils Highways Service. So if you want to make a complaint please contact:
Call: 0300 333 5539
We are determined to meet the duties placed on us relating to equality and are committed to reducing disadvantage, discrimination and inequality of opportunity. If you think that the Council has treated you unfairly for any reason please tell us through the complaints procedure. If you remain dissatisfied with our response, then the Equality and Human Rights Commission may take up your complaint:
Website: Equality and Human Rights Commission
Call: 0845 604 6610
Individuals already have the right of access to information about themselves under the Data Protection Act 1998. As far as public authorities are concerned, the Freedom of Information Act will extend this right to allow public access to all types of information held.
For further information view our Freedom of Information page.
The information from your feedback form will be used only for the purpose of dealing with your comment, compliment or complaint and may be shared with other departments within the Council for the same purposes only. If disclosure of your information is requested by other departments or by third parties for any other purpose we will only disclose where we are required to do so by law.