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Comments / Complaints

Comments, compliments, complaints

We want to encourage our customers to give us their opinions about our services. 

If you have a comment, compliment or complaint about any of our services you should contact the person or service you have been dealing with.

As we may not get things right all the time we have a complaints system that allows to formally complain about any service or issue. 

Our Complaints procedure

Stage 1 - How to make a complaint

Stage 2 - If you are not satisfied with our response

Stage 3 - Independent Arbitrator

In all other cases, you should proceed to Stage 4 of our procedures and refer your complaint direct to the Local Government Ombudsman.

Stage 4 - Local Government Ombudsman

The Independent Regulatory Challenge Panel can also look into your issue. They will look into complaints regarding advice given by Health and Safety Executive or Local Authority inspectors about health and safety which you think is incorrect.

Complaining about roads, pavements, street lamps etc

Complaining about a Councillor

Find out how to make a complaint about a Councillor

Equal opportunities

If you think that we have treated you unfairly and you remain dissatisfied with our response, then the Equality and Human Rights Commission may be able to help.

Freedom of Information Act

For further information view our Freedom of Information page.

What we do with your information

The information you give us will be used only for the purpose of dealing with your comment, compliment or complaint. It may be shared with other departments within the Council for the same purposes only. If your information is requested by third parties, we will only give this where we are required to do so by law.

Make a Comment, Compliment or Complaint

Make a comment, compliment or complaint using our online form.

Website Evaluation Survey

Tell us what you think, please fill in our Website Evaluation Survey.

Local Government Ombudsman

The Ombudsman looks at complaints about councils in a fair and independent way.

Complain About a Councillor

Find out how to make a complaint about a Councillor.
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