Customer Service Centre
01795 417850
csc@swale.gov.uk
Last updated 2 months ago
Becoming a high performing organisation
If you have a problem with a council service, you should first complain to us. The '4 step' Swale Borough Council complaints procedure is explained on our web page - 'How to Comment, Complain and Feedback'.
But if you are still not satisfied, the Local Government Ombudsman (LGO) may be able to help. Call the LGO advice team on 0300 061 0614 or 0845 602 1983 or go to their website www.lgo.org.uk .
Summary of Complaints
Each year the Local Government Ombudsman produces a summary of the complaints dealt with for each Council. The summary for Swale Borough Council can be viewed by downloading the document - Swale Annual Ombudsman Review 2010 and the supporting Appendix. (Please note files open in a new browser window).
Useful Contacts
The Local Government Ombudsman
PO Box 4771
Coventry, CV4 0EH
Telephone: 0845 602 1983
Email: advice@lgo.org.uk
Text:0762 4804323
The External Auditor for Swale Borough Council
Audit Commission
16 South Park
Sevenoaks
Kent, TN13 1AN
Telephone: 01732 591350
Fax 01732 591399
The Swale Arbitrator
Swale Borough Council
Swale House
East Street
Sittingbourne
Kent , ME10 3HT
Telephone: 01795 417394